Refunds & Return Policy

Effective Date: June 4, 2025

At Amanda Kelly Pottery, located in Celebration, Florida, USA, we strive to ensure your satisfaction with our handmade pottery, merchandise, and supplies. This Refunds and Returns Policy outlines the terms for returning or exchanging products purchased from us, whether online or at occasional in-person sales. Please read this policy carefully before making a purchase.

1. Art Pieces

  • Undamaged Art Pieces: Art pieces may be returned within 30 days of delivery if they are undamaged and in their original condition. Return shipping costs are at the buyer’s expense. To initiate a return, contact us at hello@amandakellypottery.com. Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
  • Damaged In Trasit Art Pieces: If an art piece arrives damaged, you must notify us within 3 days of delivery by emailing hello@amandakellypottery.com. Please include pictures of the damaged piece, the shipping container, and all packaging materials. Upon verification, we will issue a full refund to the original payment method or provide a replacement at our discretion. Return shipping for damaged items will be covered by Amanda Kelly Pottery.

2. Merchandise and Supplies

  • Merchandise and non-custom supplies may be returned within 30 days of delivery for an exchange or store credit, provided they are unused and in their original condition. Return shipping costs are at the buyer’s expense. Contact us at hello@amandakellypottery.com to initiate a return. Store credit will be issued within 7 business days of receiving the returned item.

3. Custom Supplies

  • Non-Damaged Custom Supplies: Do to their custom nature, custom supplies are non-returnable after delivery. Prior to manufacture of your custom supply a proof will produced for your approval. Please review proofs carefully before approval, as no exchanges or refunds will be offered for approved custom items unless they arrive damaged or not meeting the approved proof.
  • Damaged Custom Supplies: If custom supplies arrive damaged, you must notify us within 3 days of delivery by emailing hello@amandakellypottery.com. Please include pictures of the damaged item, the shipping container, and all packaging materials. Upon verification, we will issue a full refund to the original payment method or provide a replacement at our discretion. Return shipping for damaged items will be covered by Amanda Kelly Pottery.

4. General Return Process

  • Initiating a Return: To return or exchange an item, contact us at hello@amandakellypottery.com with your order number and reason for return. We will provide instructions for returning the item.
  • Condition of Returns: All returned items must be in their original condition, unused (except for damaged items), and include all original packaging unless otherwise specified.
  • Processing Time: Refunds or store credits will be processed within 7 business days of receiving the returned item. You will be notified via email once the refund or credit has been issued.
  • Non-Returnable Items: Items not eligible for return include custom supplies with approved proofs (unless damaged) and any items not returned within the specified timeframes.

5. Contact Us

For questions or concerns about this Refunds and Returns Policy, please contact us at:

6. Related Policies

For additional information, please review our Terms and Conditions and Privacy Policy.

By purchasing from Amanda Kelly Pottery, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.